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How Well Do You Follow This Checklist of Customer Service Tactics From Marriott in Your Contracting Business
October 18, 2018
I got an email from one of my clients recently with a question that I’m sure many of you ask about your own businesses. It’s about how to give an excellent service experience to your customers. The question: Hi Bill, Doing some work on the business today. I was recently discussing with one of my […]
How to Create a Great Customer Experience For Your Contracting Customers That Will Drive Your Sales and Profits Through the Roof!
July 23, 2018
I want to share with you one of my favorite techniques for creating happier customers, more repeat business, more referrals and testimonials, higher conversion rates, higher prices, and lower marketing costs. Are these things you want for your business? I thought so! I know what you’re thinking, “One technique that can drive all of these […]
How to Reduce Stress and Achieve Better Results When Things Get Crazy Busy in Your Contracting Business
June 21, 2017
Its springtime! And for most contractors that I know – especially the ones that live in areas that have cold winters – the 2nd quarter of the year is the beginning of the crazy busy season. This is when your customers come out of hibernation and want to have work done around the outside of […]
7 Steps to Getting More Referrals
March 15, 2016
We all know that doing a great job is absolutely critical to getting referrals from your customers. But if doing a great job is all you do, you’re probably leaving a lot of referrals on the table! Here’s the problem: your customers are often more than happy to give you referrals when they think of […]
2 Tips from Cupid to Boost Your Sales and Marketing
February 15, 2016
Have you ever heard that Sam Cooke song about Cupid? You know: Cupid draw back your bow And let your arrow go Straight to my lover’s heart for me-ee-ee. OK, maybe I’m showing my age a little with Sam Cooke, but in my eyes Cupid must be the god of marketing, because he does two […]
Here’s How We’ve Helped Other Businesses.
Since working with Bill we have gone from losing money to a 6-figure profit and our business has grown more than 20%. It’s incredible. Working with Bill has been a great investment.
Bill’s tools and techniques reduced the struggle and helped me get and retain new customers. While working with Bill, my sales increased 40%, even though the price wars were brutal.
Bill’s constant guidance and insight has helped us make decisions that were instrumental in greatly improving our business and making us happier more fulfilled people.
-Rick Holtz, HJ Holtz and Son Painting
-Warren Hoffman, Hoffman Interior Painting
-Chelsea Cleary, United Security
